Included in the service:
Provision of 24/7 booking and reservation services;
Provision of meet and greet service for the arriving passenger at the exit of the telescopic ladder connecting aircraft to the terminal;
Provision of information and assistance for acquiring a visa;
Provision of accompaniment for the passenger to the border control point and access through a separate priority lane;
Provision of accompaniment for the passenger to the baggage conveyor belt;
Provision of accompaniment for the passenger to the customs control point;
Provision of advisory assistance for the passenger in filling out the customs declaration;
Provision of accompaniment for the passenger to the exit of the arrival hall.
Notes:
Children under 0–2 years old are not charged based on supporting documents;
Only 50% of the basic fare is applied to passengers aged 2–12 years based on supporting documents;
Passengers with limited mobility are provided with appropriate service ;
For the passenger who purchased the “Salam Gold" package, the accompaniment will be provided to the appropriate gate for the next flight.