Included in the service:
Provision of 24/7 booking and reservation services;
Porter service (transportation of the passenger’s baggage from the entrance of the terminal to the check-in counters);
Provision of meet and greet service for the passenger at the main entrance of the terminal and accompanying them to check-in counters through the airport security checkpoint;
Post check-in, provision of accompaniment for the passenger to the gate by completing pre-flight procedures (aviation security screening, customs and border control) through a separate priority lane;
Provision of flight information.
Notes:
Children under 0–2 years old are not charged based on supporting documents;
Only 50% of the basic fare is applied to passengers aged 2–12 years based on supporting documents;
Passengers with limited mobility are provided with appropriate service.